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Spotify on PS5 Not Working? (11 Effective Solutions To Fix)

Spotify on PS5 lets you enjoy your favorite music while gaming, creating an immersive experience. But sometimes, it just freezes up, leaving users wondering, “Why is my Spotify on PS5 not working, and how to fix it?”

Quick Answer:
At times, Spotify on PS5 may encounter issues due to network problems, server glitches, or system errors. To resolve this, ensure a stable internet connection, restart your modem, and consider reinstalling the Spotify app to restore its functionality on your PS5.

In this post, I’ve mentioned all the major reasons why Spotify stops working on PS5 and how to fix it. So let’s get started.

Why Is Spotify On PS5 Not Working? 9 Major reasons

Here are some major causes that might lead to Spotify’s failure on PS5:

  1. Temporary Glitch
  2. Slow or unstable internet connection
  3. PlayStation Network (PSN) server issues.
  4. Modem or Router connection issue.
  5. System bugs
  6. PS5 may need an update
  7. Spotify account problem
  8. PS5 network settings issue
  9. Spotify app issue

Now that you’ve known all the possible causes of Spotify not working on PS5. It will be easy for you to fix the issue. So let’s move towards the solutions.

how to fix spotify not working issue on ps5

Troubleshooting Spotify On PS5 Not Working Issue: 11 Best Fixes

Below are the possible fixes for Spotify on PS5 not working. Try following them one by one.

Solution 1: Restart The Spotify App

Restarting the Spotify app can effectively fix the issue by removing the glitches. It acts as a soft reset and helps fix the issue.

Restarting can help clear the app’s temporary data and free the consumed resources. These consumed issues are the leading cause of slow performance and freezing.

So, try restarting the Spotify app before doing anything foolish. Here’s how you can restart the Spotify app:

  1. Let’s start by hitting the Home button. It’s time to take a short detour from your gaming adventure!
  2. Now, picture the Media tab as a treasure chest on top of the screen; let’s open it.
  3. Do you see the Spotify app icon? Imagine it’s the rare gem you’re seeking. Highlight it and press the Options button on your controller – it’s like your magic key!
  4. The final step: select ‘Close app.’ It’s like whispering a spell to let the app take a nap.
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Solution 2: Check Your Internet Connection

Most importantly, a good and stable internet connection can fix the Spotify app not working issue on PS5.

It’s because, on PS5, a stable and good internet connection is required to run the Spotify app for music streaming. Remember, a slow and unstable internet connection can cause Spotify to buffer and stutter.

So, try checking your internet connection before checking the Spotify app. I recommend running a speed test of your internet connection to see its stability.

Solution 3: Restart Modem Or Router

The router or modem needs a restart if your internet connection is unstable.

Restarting the router or modem can clear memory and update the network settings. It also resolves the overheating issues, which led to low performance.

So, restart your modem or router if your internet connection is slow. Remember, a stable and good internet connection is highly required for Spotify to perform well.

Solution 4: Check PSN Server Status

Checking the PSN Server status is also highly effective in fixing the Spotify issue. It’s because PSN Servers are the essential nerves for your PS5 functionalities.

So when these servers are offline for maintenance or outage, the road is closed, and you can’t use the online features of PS5. As Spotify streams music online, you can’t use it when PSN Servers are offline.

Here’s how to check your PSN Server status:

  1. Open your web browser on your computer, phone, or PS5.
  2. Type in the URL: https://status.playstation.com and press enter.
  3. You’ll be taken to the official PlayStation Network Service Status page.
  4. This page shows the status of various PSN services, such as ‘Account Management,’ ‘Gaming and Social,’ ‘PlayStation Now,’ and more.

If all servers are running, you’ll see a green tick next to them. But if you see a warning sign or red symbol, it means there’s an issue with servers, or maybe they are under maintenance.

Such a situation can only be resolved by waiting for the servers to return online.

Solution 5: Reboot Your Console

If the PSN Servers are online and you still face the Spotify not working issue, you need to reboot your console.

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Rebooting the console resets the system processes, clears the cache, resolves potential memory leaks, and refreshes the network connection.

After restarting, all the system resources will be distributed again and help fix the Spotify not working issue. 

Here’s how to reboot your console:

  1. Press the PlayStation button on your controller to open up the Control Center.
  2. Navigate to the ‘Power’ icon – it’s shaped like a little circle with a line through the top.
  3. Select ‘Restart PS5’ and confirm your action.

Solution 6: Check For The System Updates

As I already mentioned, an outdated PS5 can lead to many issues, including the apps not working. So, try checking for the system updates and installing if any are available.

Remember, updating the PS5 can be helpful in bug fixes that may be causing the Spotify app to malfunction. Also, that bug in the system software might be the culprit causing the Spotify app to freeze.

So, check for your system updates to improve the performance and fix the issues.

Here’s how you can check for the system updates in PS5:

  1. Press the PlayStation button on your controller to open the Control Center.
  2. Navigate to the ‘Settings’ icon, which looks like a cog, and select it.
  3. Scroll down and select ‘System.’
  4. Select ‘System Software’ and ‘System Software Update and Settings.’
  5. Finally, select ‘Update System Software.’

Solution 7: Check Your Spotify Account

Your Spotify account might be facing issues like an expired subscription, etc. For this reason, it might not be working on your PS5.

So, don’t forget to check your Spotify account and its subscription date. 

If the subscription has not expired, try checking the playback on any other device to see if it’s working. If the playback works on other devices, you can confirm that the issue is with your PS5. Try following the next fixes.

Solution 8: Reset Your PS5 Network Settings

The network plays a vital role in the PS5, whose task is to ensure your proper gaming and streaming. So, when these network settings are disturbed or not properly configured.

Try resetting your PS5 network settings so that they can be properly configured and you see no issue.

Here’s how to reset your PS5 network settings:

  1. Press the PlayStation button on your controller to open up the Control Center.
  2. Navigate to the ‘Settings’ icon, which looks like a cog, and select it.
  3. Scroll down and select ‘Network.’
  4. In the Network settings, select ‘Settings.’
  5. Then, select ‘Reset Network Settings.’

After resetting your PS5 network settings, reboot your system and check whether the Spotify app runs. If not, follow the next step.

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Solution 9: Reinstall The Spotify App

If all the above solutions won’t work, then its means that there’s something suspicious with your Spotify app. 

There might be a bug or glitch in the Spotify app, which could prevent the app from functioning properly. So try reinstalling the Spotify app on PS5.

Here’s how to reinstall the Spotify app properly on PS5:

  1. First, uninstall the Spotify app. Press the ‘Options’ button on your controller, bringing up a side menu. Select ‘Delete,’ and then confirm your action.
  2. Before installing the app again, I recommend you reboot your system to fix any bugs or glitches.
  3. Now after rebooting, reinstall the Spotify app on your PS5. Go to the PlayStation Store and search for the Spotify app. Choose Download.
  4. Log in to Spotify, and that’s it. Enjoy!

Solution 10: Contact For PS5 Support

If reinstalling Spotify also won’t work, there’s only one road to fix this issue, contacting PS5 support.

You can click here to contact PS5 support and explain your issue,

If they fix the issue, that’s great. But if they ask you to contact Spotify support for this issue, follow the next step.

Solution 11: Contact For Spotify App Support

Lastly, you can contact Spotify support and explain your issue. Click here to contact Spotify support. 

They will ask you some questions regarding the issue and hopefully will fix your issue.

what causes spotify to stop

What Kind Of Errors Do You See On PS5 When Spotify Doesn’t Work?

You might see an error like “fb603967147146ad9e6ee9b0a216ecb9,” when Spotify doesn’t work on PS5.

This error is a combination of letters and numbers and is impossible to understand. But it means that Spotify can’t run on your system.

Another Spotify error on PS5 is that “Can’t Play the current Song.” This also tells about the malfunction of the Spotify app.

Try following the above fixes that I mentioned.

Tips for Ensuring a Smooth Spotify Experience on PS5

Here are some tips to ensure a smooth Spotify experience on your PS5:

  • Stay Updated: Always update your Spotify app and PS5 to prevent bugs and glitches.
  • Good Internet Connection: Make sure you have a stable and good internet connection available to ensure a smooth Spotify experience.
  • Regular Reboots: Reboots can help you clear the system memory and clear caches, and refresh the system.
  • Proper Network Settings: Make sure that the network settings of your PS5 are properly configured.
  • Check PSN Server Status: Keep checking the PSN server status on their site for proper functioning.

Frequently Asked Questions (FAQs)

Why Is Spotify Not Playing On My PS5?

There might be some bugs in your Spotify app or system. Also, PSN servers might be offline, so Spotify is not playing on your PS5.

How Can I Fix Spotify Error Codes On PS5?

Try checking your internet connection and reinstalling the Spotify app. Resetting the PS5 network settings can also fix the Spotify error codes.

What Should I Do If Songs Won’t Load On Spotify?

Try checking your Spotify app subscription and reinstall the Spotify app. Also, contact the Spotify app support and PS5 support to fix the issue.

Final Words

The article concluded that the Spotify app won’t run because of bugs, network issues, and a slow internet connection. Try checking your internet connection and reinstalling the Spotify app. 

Hopefully, now you should know why Spotify isn’t working on PS5 and how to fix it.

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